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About Us We here at One Shoe Lane are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
One Shoe Lane
Imperial House, 64 Willoughby Lane, London N17 0SP
Phone: 0870 44 50 174
Fax: 0870 44 50 184
Email:sales@oneshoelane.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling UK shipping is FREE. Shipping to Europe is £7 + £1 for each additional item. Shipping to the rest of the world is £8 + £2 for each additional item.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 8 days.
Back Orders We do not back order stock, all stock on the site is ready for shipment.
Tax Charges Childrens shoes are currently Zero rated
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. We offer a full refund, however we will only refund postage if the product is faulty.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0870 44 50 174 (International +44 208 801 0789) or fax us on 0870 44 50 184 or write to us at 1 Shoe Lane, Imperial House, 64 Willoughby Lane, London, N17 0SP
Privacy Policy One Shoe Lane do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


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